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Law Firm Client Satisfaction Score
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As we dive into the essential metrics that every law firm should track, my number one metric is client satisfaction. Why? Well, unsatisfied clients don't lead to extra business. Happy...
The Cost of Billable Hours: How to Avoid Write Downs
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Billable hours are a reality, whether in a large law firm or in-house counsel. These hours are vital to the practice of law and are also one of the most difficult tasks to manage....